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MAXICASTER incorporates a full array of features and functionality off-the-shelf including:

The solution can be deployed as an end-to-end IPTV and OTT platform for open and closed environments, or as a complement to an existing video solution. Either way, we handle the technical complexity while still ensuring the power remains in your hands.

Multiscreen and reference clients Content Management and Merchandising Subscriber Management System Customer Care & Operations Tools

Customer Care & Operations Tools

MAXICASTER incorporates a comprehensive set of tools specifically tailored for the requirements of Customer Care representatives.  The tools are designed to provide an overview of the complete subscriber profile via an intuitive interface.  Customer Care representatives have access to a Customer summary dashboard which covers all aspects of the subscription life cycle.  From this environment Customer Care representatives can drill down into any specific aspect of the subscribers’ service and history. 

The Customer dashboard provides a holistic view of all aspects relevant to the subscriber and their service history.  Functionality and information available at fingertips of Customer Care includes:

Current service status (dates of registration, last session, number of active devices, language preference, customer profile details, shipping address)

Device view (status per device, details per device, bit rates used, software version, device history)

Services (details per service including start/end date of package and payment data, pricing information, history of services)

Billing (access to billing/invoicing history including subscriber payment record)

Equipment orders (full status on current or past equipment orders made by the subscriber including direct link to Inventory Management)

CRM Messaging (centralised location for all messages both directly to the customer or internally)

Encoding/Transcoding VoD and nDVR Live Streaming Private CDN Analytics & Reporting